Privacy Policy

Effective June 30, 2015

Pilots to the Rescue (“PTTR,” “we” or “us”) is committed to protecting your privacy and ensuring that your use of (“Website”) is as secure and enjoyable as possible. This Privacy Policy explains how we collect information from you during your use of the Website, and how we use that information.

What we collect

If you register as a shelter/foster or volunteer (pilot or non-pilot), we will collect your name, address, email address, phone number and date of birth (if appropriate). When you create an account, we will also keep track of your username and password.

If you make a donation via our website, direct mail, or other method, we will collect your contact information as well as information about your donation.

Your use of the Website will be done anonymously unless you have logged into your account. We may log your IP address (the Internet address of your computer) to give us an idea of how you use the Website, but we do not link your IP address to any personal information unless you have logged into your account. We may use “cookies” to understand your use of the Website and improve your experience (see “Cookies” below).

How we use your personal information

We may use your personal information for the following purposes:

  • To respond to requests for information or services.
  • To notify you that a donation has been received.
  • To confirm your identity.
  • To provide customer support.
  • To inform you about our fundraising needs and to request donations.

Who we share it with

We may disclose your personal information to third-party service providers such as credit card processors (but only to the extent that such disclosure is needed) or if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of PTTR, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.

In the event that PTTR, or any operation thereunder, is transferred or sold, we reserve the right to transfer your personal information to the entity or entities that have taken control of or purchased PTTR. If that happens, the new entity or entities will adhere to a privacy policy that is at least as stringent as this policy.

We exchange and rent donor information with other worthy charities but do not include specific donation amounts or dates. By exchanging and renting donor information with other charities, we are able to find more new donors who support our mission. We also share donor information including specific donation amounts and dates with our fundraising vendors. To opt out of having your information rented or exchanged with other charities, please email We also disclose supporter information when legally required to do so, at the request of governmental authorities.

Security of your Personal Information

Your personal information is never shared with outside parties without your permission, except under conditions explained above, and data is stored in password-controlled servers with limited access. Our Website uses secure socket layer (“SSL”) encryption to protect your personal information whenever it is collected or transmitted.

No one can see or edit your personal information without knowing your username and password, so do not share these with others. If you believe that an unauthorized person has gained access to your username and/or password, please notify us immediately by contacting us.

Access to your Personal Information

You may review and update your personal information at any time by contacting us.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data.

Use of Analytics

Our Website does generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the Website. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.

The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services.

We also use third party analytic services that may collect personal information about your online activities over time and across different websites when you’ve visited our Website. When an order is shipped, certain information may automatically be collected including IP address, name, last four digits of your social security number (for eligibility verification), email address, order number, order items and order total. Some services may monitor more in-depth page activities such as user clicks, user scrolls, and keyboard strokes. We strongly recommend that you review those parties’ terms of use and privacy policies, and the third parties that we are currently associated with are:

Google Analytics

Changes to Privacy Policy; California Online Privacy Protection Act

In the event that we make any material changes to this Privacy Policy, we will post a message on the Website alerting you that changes have been made.

Because we value your privacy we have taken steps to comply with the California Online Privacy Protection Act. If you are a California resident and would like to review and/or modify the personal information that we have on file for you, please contact us.

Children’s Online Privacy Protection Act (“COPPA”)

We do not collect any personal information from anyone under 13 years old without the consent of his or her parent or legal guardian. If you find that we have collected personal information on someone under 13 years old, please contact us immediately and we will delete and destroy all such personal information. In the event of any material changes to our collection policies, we will notify all parents and/or legal guardians of children under 13 whose information we have collected. You may contact us at any time to find out what, if any, personal information we have collected on your child.

Do Not Track

You should find out from your developer how the website responds to “do not track” requests and then include that in this section.

Problems or complaints with Our Privacy Policy

We value your comments and opinions. If you have questions, comments or a complaint about compliance with this privacy policy you may contact us.

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